Front Desk/Facilities Assistant

Office Services| Tampa, Florida, United States


Department: Office Services

Reports to: Office Manager


Position SUMMARY

The Front Desk/Facilities Assistant is responsible for representing 22squared culture while greeting and directing visitors, answering incoming calls and directing them appropriately in addition to providing general office and facilities support. Time is split between the Front Desk and Office Services/Facilities team.


FRONT DESK DUTIES and Responsibilities

  • Front Desk Coverage with other office responsibilities and projects as assigned by Office Manager and HR Manager.
  • Prepares office in the morning (makes coffee, distributes newspapers, straightens lobby, ensures front desk video is running and music is on).
  • Operates switchboard (answers calls, directs caller appropriately or takes and relays messages, provides callers with corporate information, e.g., company address and directions, fax numbers, website, etc.).
  • Authorizes visitor access to our suite.
  • Greets, logs in/out and directs visitors.
    • Securely maintains, logs, distributes and reconciles parking validations.
    • Securely maintains supply and audits guest badges.
    • Maintains safe and clean reception area.
    • End of day procedure (e.g., closes doors, turns off TVs, lights, etc.).



  • Updates and posts phone lists and seating charts.
  • Monitors and manages (i.e., resolves or routes, checks status, closes) OS Helpdesk tickets.
  • Submits building work orders.
  • Assists with meeting setups and cleanups.
  • Assists with conference room reservations.
  • Assists with supplies/inventory.
  • Assists with mail room services (e.g., sorting/delivery, shipping, etc.).
  • Assists with stocking general office, copier, break room supplies.
  • Assists with maintenance of break room equipment/appliances and copier equipment.
  • Random furniture moves, furniture assembly, repairs & maintenance.
  • Assist in managing day porter's schedule and duties.
  • Assist in onboarding new hires and scheduling recruitment office visits.
  • Other duties as assigned.


Required Experience, Education, Demonstrated Skills, and Abilities

  • Educational Requirements:
    • High School Diploma.
    • Bachelor’s Degree preferred.
  • Experience Required (Job and industry):
    • One year of administrative or customer service experience.
    • Receptionist/Front Desk and Facilities experience preferred.
  • Computer and Other Skills:
    • Proficient in MS Office.
    • Technical capacity to learn and become proficient in a variety of software applications used to support the role (e.g., Google Mail/Calendar/Drive, Suite Access Control, etc.).


Physical Requirements

  • No travel is expected for this position.
  • Requires the ability to bend or stand as necessary, to lift items weighing up to 50 pounds safely, assemble furniture and assist with furniture moves.


Profile of ideal candidate

  • Dependable, organized, patient, flexible (willing to help with anything at any time).
  • Great attitude, impeccable customer service skills; calm under pressure.
  • Excellent verbal communication skills.
  • Detail-oriented with the ability to multi-task, prioritize and meet deadlines.
  • Fast learner; easily adapts to and relies on technical tools to improve efficiency and productivity.
  • Able to work overtime as needed.